Frequently asked questions

Enter your unique tracking number on our Track Shipment page to see real-time updates including current location, estimated delivery time, and delivery status. You'll also receive automatic email and SMS updates at every milestone.

Same-day delivery ensures your parcel arrives within 2-6 hours within the same city. Express delivery offers overnight or 2-day delivery for longer distances. Both include real-time tracking and proof of delivery.

Yes! We deliver to 220+ countries worldwide. Our international service includes customs clearance, duties calculation, door-to-door tracking, and multi-language support. Transit times vary by destination.

Use our Pricing Calculator on the website — enter the pickup and delivery addresses, package dimensions and weight, and select your preferred service level. You'll get an instant quote. For custom quotes, contact our sales team.

Hazardous materials, flammable liquids, explosives, illegal substances, and perishable goods without proper packaging may be restricted. Contact our team for guidance on shipping sensitive or regulated items.

Absolutely! When booking online, you can select your preferred pickup time window. Our couriers will arrive during the selected window. You can also schedule recurring pickups for regular shipments.

All shipments are fully insured. If your package arrives damaged or is lost in transit, file a claim through our support team and we'll process it within 48 hours. Our on-time delivery rate is 99.4%.

Yes, we offer professional packaging services at all our locations. Our team will ensure your items are properly packed and secured for transit. We also provide eco-friendly packaging options.

Visit our Partner With Us page to learn about our partnership programs. We offer flexible arrangements for independent couriers, fleet owners, and logistics companies looking to join our network.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, bank transfers, and digital wallets. Enterprise clients can set up monthly invoicing with net-30 terms.